Terms and conditions

General terms and conditions of H2 Solutions GmbH

§1 Scope with regard to consumers and definitions

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of the contract apply to orders placed via our online shop https://www.hanf-pate.de/en/.

(2) Upon conclusion of the contract, the contract is concluded with

H2 Solutions GmbH Georg Hummel Bautzner Straße 55 D-01099 Dresden commercial register no. 44420, register court Dresden.

(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits an offer to conclude a purchase contract that is binding on them.

(4) The following provisions apply when an order is received in our online shop: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop. The order is placed in the following steps:

• Selecting the desired goods and clicking the “Add to cart” button
• Reviewing and, if necessary, changing the details in the shopping cart
• Clicking the “Go to checkout” button
• Entering name, delivery address and e-mail address, choosing the payment method (bank transfer in advance or PayPal) and confirming that you are of age and accept the terms and conditions – no registration or customer account is required
• Reviewing or correcting the data entered
• Binding submission of the order by clicking the “Order and pay” button; when paying with PayPal, you are then redirected to PayPal

Before bindingly submitting the order, the consumer can, after checking their details, return to the web page on which the customer's details are entered by pressing the “Back” button in the internet browser they are using and correct input errors, or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by means of an automatically generated e-mail (“order confirmation”). With this e-mail, we accept your offer. (5) Storage of the contract text for orders placed via our online shop: We store the contract text and send you the order data with the order confirmation by e-mail; our general terms and conditions and the withdrawal policy are attached to it as a file. You can also view the general terms and conditions at any time at https://www.hanf-pate.de/en/agb/.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory VAT and other price components. Any shipping costs are added. (2) The consumer has the option of paying by advance payment and PayPal. (3) If the consumer has chosen payment by advance payment, they undertake to pay the purchase price without undue delay after conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. In this case, delivery takes place within 1–4 working days. In the case of payment by advance payment, the delivery period begins on the day after the payment order is given to the bank instructed to make the transfer and, for all other payment methods, on the day after conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day. (2) The risk of accidental loss and accidental deterioration of the goods sold passes to the buyer, even in the case of sale by dispatch, only upon handover of the goods to the buyer.

§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.

§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us

H2 Solutions GmbH

Address: Bautzner Straße 55 01099 Dresden

E-mail: info@h2s-dresden.de

Phone: +49 155 69086021

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

You can also exercise your right of withdrawal online using our withdrawal function, which you can find at www.hanf-pate.de/en/vertrag-widerrufen/. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, containing information on the content of the notice of withdrawal and the date and time of its receipt.

You may use the attached model withdrawal form for this purpose, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion / premature expiry of the right of withdrawal

The right of withdrawal does not apply, or expires prematurely, in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery (§ 312g Abs. 2 Nr. 3 BGB).

Our products (in particular flowers and vapes) are delivered sealed. The seal serves health protection and hygiene. If the seal is removed or opened after delivery, the goods are no longer suitable for return for hygiene reasons; to that extent, the right of withdrawal expires.

For goods whose seal is intact and unopened, your right of withdrawal of course remains in place.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

To: H2 Solutions GmbH Bautzner Straße 55 01099 Dresden E-mail: info@h2s-dresden.de

I/We ( ) hereby withdraw from the contract concluded by me/us ( ) for the purchase of the following goods (*):

Ordered on ( ) / received on ( ): ___

Name of consumer(s): ___

Address of consumer(s): ___

Signature of consumer(s) (only if this form is notified on paper): ___

Date: ___

(*) Delete as appropriate.